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Premium Services
Choose from a selection of AE's premium service options tailored to your needs.
Inspect, troubleshoot, and upgrade units on-site with support from experienced field service engineers or at a nearby AE service center. Set up an exchange program to quickly replace faulty parts with available replacements. Reduce maintenance costs and simplify forecasting with extended warranties and customized total service plans. Enroll in on-site training to quickly learn how to make the most of your new AE instruments.
Inspect, troubleshoot, and upgrade units on-site with support from experienced field service engineers or at a nearby AE service center. Set up an exchange program to quickly replace faulty parts with available replacements. Reduce maintenance costs and simplify forecasting with extended warranties and customized total service plans. Enroll in on-site training to quickly learn how to make the most of your new AE instruments.
Field Service
Our experienced field application engineers and field service engineers will visit your site to perform a range of maintenance amenities for your AE units. Dispatched personnel are equipped with tools and knowledge to quickly diagnose and resolve issues, ensuring your on-site needs are quickly and effectively addressed.
Field service availability varies by product, including:
Field service availability varies by product, including:
- Installation and commissioning
- Inspection and troubleshooting
- Acceptance testing
- Classes and certifications
- Fully traceable calibration and alignment
- Field upgrades
Exchange Program
An exchange program is a strategic service model designed to enhance operational efficiency and minimize downtime by investing in a pool of exchangeable products. When your unit fails, a replacement unit can be immediately dispatched from your managed stock. This inventory can include new, refurbished, or repaired units selected to meet your specific needs for expediency, budget, and lifespan. By providing you with a replacement unit before we receive the failed unit, the program ensures minimal disruption to your operations.
This approach significantly lowers capital equipment investment, reducing the need to purchase additional backup units while streamlining the maintenance and repair process for quicker turnaround times. Units received at AE service centers are replaced and shipped within 48 hours.
This approach significantly lowers capital equipment investment, reducing the need to purchase additional backup units while streamlining the maintenance and repair process for quicker turnaround times. Units received at AE service centers are replaced and shipped within 48 hours.
Total Service Plan
The Total Service Plan (TSP) is a fully customizable, cost-efficient plan to ensure your equipment is operating at its best. Reduce annual maintenance costs and simplify forecasting by building a customer service agreement tailored to meet your needs. In one convenient and easy to follow program, TSP members have access to premium service features such as:
• Discounted Repairs, Calibrations, and Alignments
• Discounted Extended Warranties
• Combined Field Service and Factory Service programs
Start saving today and inquire about how we can help you develop a customized Total Service Plan.
• Discounted Repairs, Calibrations, and Alignments
• Discounted Extended Warranties
• Combined Field Service and Factory Service programs
Start saving today and inquire about how we can help you develop a customized Total Service Plan.
Resources
Total Service Plan for Pyrometers Brochure
In-depth information about in-house and on-site services and SafeGuard Protection Plans for Pyrometers
View Resource
Total Service Plan for Pyrometers Flyer
1-Page Introduction to our Total Service Plan for Pyrometers
View Resource
Total Service Plan For Thermal Imagers Flyer
1-Page Introduction to our Total Service Plan for Thermal Imagers
View Resource
Total Service Plan for Thermal Imagers Brochure
In-depth information about in-house and on-site services, LumaTrend Asset Monitoring Software, and SafeGuard Protection Plans for Thermal Imagers
View Resource
Total Service Plan For Calibration Sources Flyer
1-page introduction to our Total Service Plan for Calibration Sources (Blackbodies)
View Resource
Total Service Plan for Thermometers and Calibrators Flyer
1-Page Introduction to our Total Service Plan for Series 900 Thermometers and Calibrators
View Resource
Training and Classes
Let us bring our knowledge to you with on-site training and consultations. Save money with our customizable classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.
Application Support with Fab Walks or Fab Audits
We offer comprehensive on-site reviews and consultations, meticulously recording the serial numbers of all AE units to provide a tailored menu of service offerings. Whether you aim to expedite tool installations or resolve specific application concerns, you can trust Advanced Energy to address challenges that impact your time and material resources efficiently and effectively.
Classes and Certifications
Our classes cover various topics accommodate all learning levels, and are fully customizable to your needs with the added flexibility of on-site delivery depending on the class size.
On-site Training
Learn how to quickly make the most of your new AE instruments with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.
Application Support with Fab Walks or Fab Audits
We offer comprehensive on-site reviews and consultations, meticulously recording the serial numbers of all AE units to provide a tailored menu of service offerings. Whether you aim to expedite tool installations or resolve specific application concerns, you can trust Advanced Energy to address challenges that impact your time and material resources efficiently and effectively.
Classes and Certifications
Our classes cover various topics accommodate all learning levels, and are fully customizable to your needs with the added flexibility of on-site delivery depending on the class size.
On-site Training
Learn how to quickly make the most of your new AE instruments with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.
Resources
Extended Warranties
An extended warranty offers peace of mind by covering unexpected repair costs and ensuring your AE products remain in top condition for years to come. Whether you have a brand-new unit or one that's been in use for several years, our extended warranty provides comprehensive protection against mechanical and electrical failures. With flexible plans and coverage options tailored to your budget, you will enjoy hassle-free repairs and replacements, avoid the stress of sudden breakdowns and costly repairs, and save time and money.
Sign up today and experience the confidence that comes with knowing your AE products are protected.
Sign up today and experience the confidence that comes with knowing your AE products are protected.