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Services

Advanced Energy has a global network of over 400 professionals and best-in-class manufacturing facilities in multiple countries. We provide an unparalleled portfolio of services that goes beyond standard repair, using field data to develop preventative programs that increase product lifespan and minimize downtime.

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Equipment Services for Every Stage of the Product Lifecycle

Repair

  • New Product Purchase
  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Our worldwide service centers provide fast cycle times, use only AE-qualified parts, and follow the original product's specifications and test procedures for the highest quality repair or calibration.

Agreement Term Options

Calibration and Alignment

  • New Product Purchase
  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Advanced Energy has the tools and processes to ensure your equipment continues to meet its original specifications.  Our products are calibrated at global AE service sites with proprietary technology designed to exceed industry standards​.

Agreement Term Options

Total Service Package

  • New Product Purchase
  • Under Warranty
  • Out of Warranty
  • Extended Product Life

We offer customized service bundles that include calibration, alignment, and extended warranty. Services will include scheduled calibration with adjustment and repairs as needed. Any software/firmware upgrades are also made available for customers.

Agreement Term Options

Service Agreements

  • New Product Purchase
  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Reduce annual maintenance costs and simplify forecasting by building a custom service agreement into your annual operating plan. We have the capability, expertise, and capacity to provide repair services, upgrades, refurbishments, exchange, and other service offerings to support maintenance and use of AE Products. We offer multi-year contracts and provide faster turnaround time for covered products.

Agreement Term Options

Refurbishments

  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Extend product life and reduce mean time between failure by replacing time-dependent components during reactive or preventative maintenance. Get the performance you would expect at the time of original manufacture for a fraction of the cost of a new unit

Retrofit

  • Out of Warranty
  • Extended Product Life

Replace existing, aged, discontinued, or unrepairable devices of any make and model with a new, drop-in solution, which is transparent from a specification and operation standpoint.

Upgrades & Enhancements

  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Take advantage of the latest engineering innovations to optimize long-term product performance. Add custom-engineered solutions to utilize new feature sets and functionality

Conversion

  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Convert your outdated AE unit to a newer version to extend product life and add new features for a fraction of the cost of a new purchase

Exchange Program

  • New Product Purchase
  • Under Warranty
  • Out of Warranty
  • Extended Product Life

Set up a custom exchange program of managed spares to reduce capitial equipment investment and minimize downtime associated with routine maintenance and repair.

Trade In

  • Extended Product Life

Leverage your original investment and reduce the cost of a new unit by trading in your old unit.

Used Equipment

  • Extended Product Life

We have a catalog of high-quality current, and legacy used products that have been fully tested and maintained. These products are covered under warranty with options available for extended warranty as well.

Field Services

Our field service engineers are available to support your on-site needs. We can properly secure and mount products, hook up your electrical connections, validate alignment and calibrate, and test to your specifications. Field service availability varies by product, contact us to learn how we can help.

Installing & Commissioning

We take pride in installing the products we sell. We focus on fit, form, and functionality.

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Set-up

Set-up includes positioning, alignment, calibration verification, and operation validation.

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Inspection

Inspections are made throughout installation. If any material does not meet quality standards, it is replaced without question.

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Hand-Over

Installation is not complete until you are fully satisfied. We provide a product demonstration and review a step-by-step checklist together.

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On-Site Training and Classes

Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.

Application Support

Whether you want to accelerate tool installations or address specific applications concerns, you can rely on Advanced Energy. We conduct on-site reviews and consultations to address challenges that erode your time and material resources.

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Classes & Certifications

Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.

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On-Site Training

Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.

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Explore Additional Services

Customer Experience Center

Collaborate and solve design Challenges with Advanced Energy's Customers Experience Centers (CECs), offering sophisticated test equipment and real-time testing at any stage of the design lifecycle, empowering you to make critical design decisions.

Customer Experience Center

Repair Services ROI Calculator

Make a smart choice for your bottom line by choosing an Advanced Energy repair center or authorized partner, and use our ROI calculator to compare total operation costs with third-party repair services.

Repair Services ROI Calculator
Code added on 30 Aug 24

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