Services Overview

Submit RMA Form

 

Extend Tool Life. Optimize Productivity.

Advanced Energy has over 200 direct service and support professionals around the world. Our footprint includes best-in-class manufacturing facilities located in the U.S., U.K., China, and India.

Our service and support policy is straightforward and worldwide: 24 x 7 x 365. We rapidly respond to your needs, identify issues with original-manufacturer insights, and efficiently implement solutions. But more importantly, we focus on prevention. We think beyond standard service. Using field data to statistically develop service programs, Advanced Energy can help prevent failures and extend the life of your products.

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Equipment Services

Available 24 x 7 x 365, our worldwide service centers provide fast cycle times to keep downtime minimal. We use only Advanced Energy qualified parts. And we follow exclusive and stringent procedures for product testing and mandatory safety enhancements. Flat-rate repair programs are also available.

Factory Repair Services

If your device needs repair, please fill out our Return Materials Authorization (RMA) form. Once we receive your equipment, our highly trained and experienced technicians will get to work, solve the issue, and have your unit back up and running as quickly as possible.

Not sure if you need a repair? Contact our customer support team and we can talk through the issue together. We may be able to solve the problem over the telephone, if not, we can start the RMA process. For out of warranty factory repairs, quotes are issued first.

 

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Field Services and On-Site Training

Integrate and deploy with ease. Advanced Energy’s field service engineers bring our expertise to you. We’re available for installation, implementation, and on-site training.

Training can include classes, certification courses, and specialty services. 

Field Services

On-Site Training and Classes

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Calibration

Your Advanced Energy equipment is critical to your processes and research. That’s why our fully equipped, expertly staffed calibration laboratory is your ideal solution. We perform calibrations that meet national standards, provide full-disclosure test results, and track your instrument’s calibration history.

 We offer two types of calibration services for our infrared products:

  • Standard: Two-point calibration
  • Certified: Five-point calibration (or more) and NIST certification 

Eligible Products

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On-Site Calibration

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Refurbishment Programs

Economically extend product life and proactively replace time-dependent components. We collect and analyze data from our worldwide install base, re-test products, and then re-manufacture units to reduce downtime and costs. 

Program Benefits

  • Increase yield
  • Protect your capital equipment
  • Same cycle time as repair
  • Six-month and 12-month whole-box SafeGuard® warranties available

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Enhancement and Upgrade Programs

Increase reliability and reduce downtime by optimizing long-term product performance with new feature sets. Or upgrade to revised units with higher-performing functionality.

Program Benefits 

  • Repurpose older units 
  • Extend tool life
  • Reduce spares by synchronizing models
  • Decrease costs

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Extended Warranties

Decrease variability in maintenance costs. Our complete offerings of whole-box, extended warranties can be enhanced based on your business needs and are available for:

  • New and used products purchased from Advanced Energy
  • Products approaching tool warranty expiration dates
  • Products repaired by Advanced Energy

Advanced Energy also offers calibration contracts that can be purchased annually. Contact us to find out more. 

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Exchange Programs and Spare Parts

Reduce capital investment, decrease depreciation, and efficiently manage inventory costs via an exchange program. Keep a spare part at an Advanced Energy service center, or we can coordinate your entire spare-parts inventory. And thanks to several direct repair centers worldwide, you can be sure your spare is nearby.

Program Benefits

  • Prompt delivery
  • Dedicated exchange inventory

Contact us to find if spare parts are available for your unit. 

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Solar Global Services

Advanced Energy inverter products have been discontinued, but we continue to offer AE OEM product service and support. 


For help with string inverters, 3TL, Refusol, or PV Powered residential units:
 U.S. and Canada
Call: +1.970.221.0108 (option 2 > option 1)
Email: invertersupport@aei.com

Outside the U.S. and Canada
Call: +49 (0)7123.969 202
Email: service.aei-power@aei.com
Webpage: https://www.aesitelink.com

For help with all other solar inverter-related inquiries, including Solaron, NX, PV Powered (excluding residential units), and TX:
Call: +1.877.312.3832 (option 2 > option 1)
Email: invertersupport@boldrenew.com

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Support Contacts

Need help with an application or product? Not sure who to contact? 

Advanced Energy is dedicated to providing you with the right support. 

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Field Services

We can properly secure and mount products, hook up electrical connections, validate alignment and calibrate, and test to your specifications. Field service availability varies. Contact us to learn how we can help.

On-Site Training and Classes

Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.

Applications Support

Whether you want to accelerate tool installations or address specific applications concerns, you can rely on Advanced Energy. We conduct on-site reviews and consultations to address challenges that erode your time and material resources.

Classes & Certifications

Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.

On-Site Training

Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.

Thank You

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Thank You

You may now view any resource on the Advanced Energy site. Click the button below to view your requested resource.