Extend Tool Life. Optimize Productivity.
Advanced Energy has over 200 direct service and support professionals around the world. Our footprint includes best-in-class manufacturing facilities located in the U.S., U.K., China, and India.
Our service and support policy is straightforward and worldwide: 24 x 7 x 365. We rapidly respond to your needs, identify issues with original-manufacturer insights, and efficiently implement solutions. But more importantly, we focus on prevention. We think beyond standard service. Using field data to statistically develop service programs, Advanced Energy can help prevent failures and extend the life of your products.
Available 24 x 7 x 365, our worldwide service centers provide fast cycle times to keep downtime minimal. We use only Advanced Energy qualified parts. And we follow exclusive and stringent procedures for product testing and mandatory safety enhancements. Flat-rate repair programs are also available.
Factory Repair Services
If your device needs repair, please fill out our Return Materials Authorization (RMA) form. Once we receive your equipment, our highly trained and experienced technicians will get to work, solve the issue, and have your unit back up and running as quickly as possible.
Not sure if you need a repair? Contact our customer support team and we can talk through the issue together. We may be able to solve the problem over the telephone, if not, we can start the RMA process. For out of warranty factory repairs, quotes are issued first.
Field Services and On-Site Training
Integrate and deploy with ease. Advanced Energy’s field service engineers bring our expertise to you. We’re available for installation, implementation, and on-site training.
Training can include classes, certification courses, and specialty services.
Your Advanced Energy equipment is critical to your processes and research. That’s why our fully equipped, expertly staffed calibration laboratory is your ideal solution. We perform calibrations that meet national standards, provide full-disclosure test results, and track your instrument’s calibration history.
We offer two types of calibration services for our infrared products:
- Standard: Two-point calibration
- Certified: Five-point calibration (or more) and NIST certification
We also offer calibration for RF generators and matches.
Calibration Solutions Brochure
Economically extend product life and proactively replace time-dependent components. We collect and analyze data from our worldwide install base, re-test products, and then re-manufacture units to reduce downtime and costs.
- Increase yield
- Protect your capital equipment
- Same cycle time as repair
- Six-month and 12-month whole-box SafeGuard® warranties available
Enhancement and Upgrade Programs
Increase reliability and reduce downtime by optimizing long-term product performance with new feature sets. Or upgrade to revised units with higher-performing functionality.
- Repurpose older units
- Extend tool life
- Reduce spares by synchronizing models
- Decrease costs
Decrease variability in maintenance costs. Our complete offerings of whole-box, extended warranties can be enhanced based on your business needs and are available for:
- New and used products purchased from Advanced Energy
- Products approaching tool warranty expiration dates
- Products repaired by Advanced Energy
Advanced Energy also offers calibration contracts that can be purchased annually. Contact us to find out more.
Exchange Programs and Spare Parts
Reduce capital investment, decrease depreciation, and efficiently manage inventory costs via an exchange program. Keep a spare part at an Advanced Energy service center, or we can coordinate your entire spare-parts inventory. And thanks to several direct repair centers worldwide, you can be sure your spare is nearby.
- Prompt delivery
- Dedicated exchange inventory
Contact us to find if spare parts are available for your unit.
Solar Global Services
Advanced Energy inverter products have been discontinued, but we continue to offer AE OEM product service and support.
For help with string inverters, 3TL, Refusol, or PV Powered residential units:
U.S. and Canada
Call: +1.970.221.0108 (option 2 > option 1)
Outside the U.S. and Canada
Call: +49 (0)7123.969 202
For help with all other solar inverter-related inquiries, including Solaron, NX, PV Powered (excluding residential units), and TX:
Call: +1.877.312.3832 (option 2 > option 1)
Need help with an application or product? Not sure who to contact?
Advanced Energy is dedicated to providing you with the right support.
Our field service engineers are available to support your on-site needs. We can properly secure and mount products, hook up your electrical connections, validate alignment and calibrate, and test to your specifications. Field service availability varies by product, contact us to learn how we can help.
Installation and Commissioning
We take pride in installing the products we sell. We focus on fit, form, and fuctionality.
Set-up includes positioning, alignment, calibration verification, and operation validation.
Inspections are made throughout installation. If any material does not meet quality standards, it is replaced without question.
Installation is not complete until you are fully satisfied. We provide a product demonstration and review our step-by-step checklist with you.
On-Site Infrared Survey Services
Check your assets on a monthly or quarterly basis. Using handheld infrared thermal imaging cameras, we examine all site components for hot spots and electrical defects. Our formal report includes pictures, observations, and recommendations.
- Avoid unplanned downtime
- Prevent increased repair costs from avoidable damage
- Reduce personal safety risks
On-Site Calibration and Repair
Reduce down time with our on-site repair and calibration options. Our field service engineers can inspect, test, maintain, and repair your equipment. We also offer on-site cleaning and software upgrades.
- On-Site Blackbody Services
- On-Site Pulsar Preventative Services
- On-Site Quasar Preventative Solutions
- On-Site Pyrometer Maintenance Services (EMEA)
- Mobile Service Specifications (EMEA)
On-Site Training and Classes
Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.
Whether you want to accelerate tool installations or address specific applications concerns, you can rely on Advanced Energy. We conduct on-site reviews and consultations to address challenges that erode your time and material resources.
Classes & Certifications
Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.
Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.