Services & Support

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Extend Tool Life. Optimize Productivity.

Advanced Energy has over 200 direct service and support professionals around the world. Our footprint includes best-in-class manufacturing facilities located in the U.S., U.K., China, and India.

Our service and support policy is straightforward and worldwide: 24 x 7 x 365. We rapidly respond to your needs, identify issues with original-manufacturer insights, and efficiently implement solutions. But more importantly, we focus on prevention. We think beyond standard service. Using field data to statistically develop service programs, Advanced Energy can help prevent failures and extend the life of your products.

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Services

Equipment Services

Available 24 x 7 x 365, our worldwide service centers provide fast cycle times to keep downtime minimal. We use only Advanced Energy qualified parts. And we follow exclusive and stringent procedures for product testing and mandatory safety enhancements. Flat-rate repair programs are also available.

Repair Service Benefits 

  • Ensure the highest quality repair 
  • Easily implement upgrades and reduce downtime 
  • Benefit from exclusive test equipment and software

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Refurbishment Programs

Economically extend product life and proactively replace time-dependent components. We collect and analyze data from our worldwide install base, re-test products, and then re-manufacture units to reduce downtime and costs. 

Program Benefits

  • Increase yield
  • Protect your capital equipment
  • Same cycle time as repair
  • Six-month and 12-month whole-box SafeGuard® warranties available

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Enhancement and Upgrade Programs

Increase reliability and reduce downtime by optimizing long-term product performance with new feature sets. Or upgrade to revised units with higher-performing functionality.

Program Benefits 

  • Repurpose older units 
  • Extend tool life
  • Reduce spares by synchronizing models
  • Decrease costs

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Extended Warranties

Decrease variability in maintenance costs. Our complete offerings of whole-box, extended warranties can be enhanced based on your business needs and are available for:

  • New and used products purchased from Advanced Energy
  • Products approaching tool warranty expiration dates
  • Products repaired by Advanced Energy

Advanced Energy also offers calibration contracts that can be purchased annually. Contact us to find out more. 

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Exchange Programs and Spare Parts

Reduce capital investment, decrease depreciation, and efficiently manage inventory costs via an exchange program. Keep a spare part at an Advanced Energy service center, or we can coordinate your entire spare-parts inventory. And thanks to several direct repair centers worldwide, you can be sure your spare is nearby.

Program Benefits

  • Prompt delivery
  • Dedicated exchange inventory

Contact us to find if spare parts are available for your unit. 

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Solar Global Services

Advanced Energy inverter products have been discontinued, but we continue to offer AE OEM product service and support. 


For help with string inverters, 3TL, Refusol, or PV Powered residential units:
 U.S. and Canada
Call: +1.970.221.0108 (option 2 > option 1)
Email: invertersupport@aei.com

Outside the U.S. and Canada
Call: +49 (0)7123.969 202
Email: service.aei-power@aei.com
Webpage: https://www.aesitelink.com

For help with all other solar inverter-related inquiries, including Solaron, NX, PV Powered (excluding residential units), and TX:
Call: +1.877.312.3832 (option 2 > option 1)
Email: invertersupport@boldrenew.com

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Certified Used Equipment

High-Performance Products. Compelling Prices.  

Advanced Energy re-manufactures and tests all used equipment in our world-class, ISO-certified repair facilities. Each unit features a six-month whole-box warranty, tuning, and calibration of applicable components.

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Applications Support & Consulting

Whether you want to accelerate tool installations and process development or address specific applications concerns, you can rely on Advanced Energy's dedicated applications consultants and engineering staff. We conduct on-site reviews and consultations to address the specific problems that erode your time and material resources.

Technical Support

Inside the U.S.: 1.800.446.9167 (option 2 > option 2)
Outside the U.S.
Thin Film Support
Thermal Product Support

Email

Legacy Product Information

Operating manuals and certificates for legacy Thyro family products.
 

 

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Thank You

You may now view any resource on the Advanced Energy site. Click the button below to view your requested resource.