Support

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Meet Your Support Team

We're always happy to help. Whether you need on-site training, application consulting, or technical assistance, our global service team is dedicated to providing the right support. Let us know what you need. We'll make sure you get it. 

Technical Support

U.S.: 1.800.446.9167 (option 2 > option 2)
Outside the U.S.

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Thin Film Product Support

Our dedicated experts can help with your thin film applications and products. 

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Thermal Product Support

From our thermal products to any thermal processes, put our experience to work. 

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Field Services

Your location. Our expert services. Equipment maintenance and repair couldn't be easier. 

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Calibration

Our fully equipped, expertly staffed laboratory is your ideal calibration solution.

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RMA Requests

It takes four simple steps to repair or recalibrate your products. 

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Solar Support

Advanced Energy inverter products have been discontinued, but we continue to offer AE OEM product service and support.

For help with string inverters, 3TL, Refusol, or PV Powered residential units:
 U.S. and Canada
Call: +1.970.221.0108 (option 2 > option 1)
Email: invertersupport@aei.com

Outside the U.S. and Canada
Call: +49 (0)7123.969 202
Email: service.aei-power@aei.com
Webpage: https://www.aesitelink.com

For help with all other solar inverter-related inquiries, including Solaron, NX, PV Powered (excluding residential units), and TX:
Call: +1.877.312.3832 (option 2 > option 1)
Email: invertersupport@boldrenew.com

On-Site Training and Classes

Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.

Applications Support

Whether you want to accelerate tool installations or address specific applications concerns, you can rely on Advanced Energy. We conduct on-site reviews and consultations to address challenges that erode your time and material resources.

Classes & Certifications

Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.

On-Site Training

Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.

Buy Used Equipment

AE re-manufactures and tests all used equipment.

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SmartFlex Financing

AE teamed up with financial partners to provide flexible finance solutions.

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Find A Distributor

Select your location and product interest to find a distributor or representative.

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Contact Sales

Contact sales for product questions and pricing. 


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Thank You

You may now view any resource on the Advanced Energy site. Click the button below to view your requested resource.