Advanced Energy Privacy Policy

Effective date May 25, 2018

Purpose of this Privacy Statement

This privacy statement is designed to provide you information on how Advanced Energy Industries, Inc., including its subsidiaries (“Advanced Energy” or “we”), collects and processes your personal data when you visit Advanced Energy websites or other sites displaying this Privacy Statement, including any data you may provide through this website when you participate in the services it offers. Advanced Energy Industries, Inc. is the controller and responsible for your personal data.

Advanced Energy Industries, Inc. (“Advanced Energy”), and its affiliates, are committed to protecting your privacy in a variety of ways including using industry accepted security measures to protect against loss, misuse and alteration of data contained in our systems. This Privacy Statement is designed to describe how we secure and maintain our customers' and visitors' personal information when collected on sites which link to this Privacy Statement. This includes:

  • advanced-energy.com
  • advanced-energy.de
  • advanced-energy.co.jp
  • advanced-energy.co.kr
  • advanced-energy.net.cn
  • advanced-energy.com.tw
  • excelsys.com
  • trekj.com
  • trekinc.com

Any information given to us will never be sold, rented, traded, shared or leased other than as outlined in this Policy. Advanced Energy does not publish text, images, or multimedia content that portray nudity, foul language, violence or other information not suitable for children. Web sites maintained by Advanced Energy are not directed to children under the age of 16. Advanced Energy will not knowingly collect or maintain personal data from or about anyone under 16. Advanced Energy is committed to complying with privacy laws to which it is subject and adhering to the highest industry standards for privacy.

  • Collection and Use

    Collection and Use of Information

    Advanced Energy collects different kinds of information to provide you with the best products and services and to operate effectively. Some of this information is provided directly by you, while other information may be provided by your employer in connection with use of our products and services. We may also gather information by observing how you interact with our website, products and services.

    What information we collect

    We collect personal information from and about our website users, both directly when you provide it and automatically while you visit our websites as follows:

    Registration: When you, or your organization, sign up to use our sites or services, or you sign up to attend a webinar or get additional information about our products and services, we may receive certain necessary information such as your name, job title and contact information such as email address, phone number and address. We also collect usage data that includes information about how you use our website, products and services.

    Licensed Users: To access some of our products and services you may be required to provide us specific information (such as your login credentials) that allows us to verify your identity before accessing certain data we host. In addition, we may use tools and other tracking software within our applications to collection information related to the pages and areas within pages you visit. This identity verification information is kept secure on our servers and is only used to assist you in accessing your account or report; this information is not released outside of the relevant Advanced Energy system unless specifically authorized. De-identified information on how you use our services may be shared with trusted third parties to enable us to provide improved functionality and other enhancements within our applications, but it will not include any personal data.

    How we collection information

    Advanced Energy gathers information about how you use our sites and services in several ways, including:

    • Web forms, such as when you type information into a registration form
    • Technologies like Cookies (please see Cookies for more information about this technology)
    • Web logging, which enables us to collect the standard information your browser sends to every web site you visit such as your IP address, browser type and language, and the site you came from as well as pages you visit and links you click on within our site

    For licensed users of our applications, we may use tools and other tracking software within our applications to collect information related to the pages and areas within pages you visit, which enables us to provide improved functionality and other enhancements within our applications.

    How we use Personal Information

    Advanced Energy uses the information we collect to operate and improve our products and services, to respond to requests about promotions or products and services offered and to protect and secure the integrity of our systems and data hosted, as more fully set forth below.

    Visitors: When Advanced Energy collects personal data from visitors to our sites, the information collected from opt-in users is used only to respond to visitors' requests. In instances where opt-in participants' requests relate to Advanced Energy partners, we will provide personal data only to respond to that request. Advanced Energy does not sell, rent, lease, trade or share visitors' personal data other than as outlined in this Policy. When you provide us with your personal data or otherwise choose to sign up to receive email communications from us, we will use that information to send those communications to you. Individuals may "opt-in" and "opt-out" of receiving e-mail communications through selections available on e-mails received. For participants of our web seminars, the only personal data we share is web seminar registration information and it is only shared with our web seminar presenters to provide this service. They are not permitted to use this information for their own marketing purposes.

    Licensed Users of Products and Services: Personal data such as name, contact information, username and password is stored in our database for access to and use of certain software applications. This information is kept secure, is used to assist you in accessing your account and is not released outside of the Advanced Energy system unless specifically authorized or required by law. We may share de-identified information in relation to your use of our applications with trusted third parties, enabling Advanced Energy to provide you with improved functionality and other enhancements.

    Please note that where personal data is collected within the software applications we offer, we do so on behalf of client organizations and those client organizations manage the data in accordance with their own internal policies and procedures. Any questions related to how that client organization may process, use or share your information should be directed to that client organization by contacting them directly. We will respond to any requests from the client organization to remove or edit data within a reasonable timeframe.

  • Access

    Access to Personal Information

    You can access and change personal information provided to us as described below. Subject to limitations in applicable law, you also have a right to object to the processing of your data, and to request restriction of processing, transfer, erasure, or transfer of your personal data. We generally will respond within 30 days of your request. To make a request please contact us here and provide us with full details in relation to your request or you may send an email to dataprivacyoffice@aei.com. We may need to request specific information from you to help us confirm your identity and validate the right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person that does not have a right to receive it.

    You have a right to submit a complaint to the Supervisory Authority in your country if you believe that we did not adequately address your concern.

    Retention

    We will only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  • Cookies, GIFs, and Log Files

    Use of Cookie, Clear Gif and Log File Technology

    Technologies such as Cookies, beacons, tags, and scripts are used by us and our tracking utility partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

    A “Cookie” is a small text file that is stored on a user’s computer.

    Advanced Energy utilizes Cookie technology on our sites for purposes of Website traffic analysis such as the time/date of the visit, the time/date of last visit, the page viewed, the referring site, and other data. Advanced Energy also tracks click behavior in the e-mails it sends out. This data is used to update specific user-profile information, ascertain the areas of most interest to opt-in e-mail recipients, and to personalize e-mail messages to them.

    We also use session ID Cookies for access to products and services by our licensed users and reporters. These session Cookies are used to make it easier to navigate our site, products and services. A session ID Cookie expires when your browser is closed. If you reject Cookies, you may still use portions of our site, but your ability to use some areas of our site, products or services, may be limited.

    In limited circumstances, and with appropriate notice to licensed users, we will use persistent Cookies (Cookies that do not expire when your browser is closed). In these situations, licensed users are required to consent to the placement of a Cookie prior to it being activated and consent may be withdrawn at any time by simply accessing the form here.

    As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base.

    In addition, Session Variables may be used temporarily in your system cache to create ease-of-use during your transaction with our site. Examples of such information are automatically-produced alphanumeric numbers held during your session on our site to facilitate page-to-page transactions. We only store name, e-mail, phone, address, company name or any other identifying information for licensed users; no information is stored for others unless otherwise stated in this policy.

    We and our third-party tracking-utility partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

    We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

  • Local Storage Objects

    Local Storage Objects (Flash/HTML 5)

    We use Local Storage Objects (LSOs) such as HTML 5 to store content and preferences. Third parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML 5 LSOs.

    Click here to manage Flash Cookies.

  • Advertising

    Advertising

    We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses Cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

  • Secure Communications

    International Transfers

    We may share your personal data within the Advanced Energy group of companies or to service providers who may be located outside of the European Economic Area (“EEA”). In these circumstances we take measures to ensure that your information is protected, this includes putting in place contracts with the recipients of your information, such as entering into the European Commission approved standard contractual clauses, to ensure that they provide adequate protection for your information. 

    Data Security

    We have put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorized way, altered or disclosed. For licensed users and reporters, communications between the Advanced Energy site and a user's web browser are accomplished using, at a minimum, 128-bit SSL encryption and various third-party security certificates to protect confidential data. Advanced Energy does not allow users to transfer or receive confidential information unless they are using a validated 128 bit (or greater) encrypted session.

    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    If you have any questions about security on our Web site, you can e-mail us at dataprivacyoffice@aei.com with "Questions about Web site Security" in the subject line.

  • Use of Third Party Services

    Use of Third Party Services

    Advanced Energy contracts with select third parties for Web-based services that include e-mail delivery and content streaming, that may collect certain visitor data including IP address and pages visited. These third parties may only use directly identifying data, for example, e-mail addresses, for the service requested and not for their own marketing purposes unless you separately consent to receiving such marketing under the terms provided by that third party. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    Advanced Energy also contracts with select third parties in connection with the delivery of services to our customers. These third parties may not use any directly identifying data other than to provide the specific contracted services.

  • Blogs and Forums

    Public Forums

    Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

    If you choose to comment on our blog, you will be required to login to our third-party vendors site to do so. Any information you choose to submit within this section of the site will be collected and used by our vendor and is subject to their privacy policy. Please contact them directly should you have any questions or concerns regarding your posting.

  • Other Sites

    Links to Other Sites

    Our Site includes links to other Web sites whose privacy practices may differ from those of Advanced Energy. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

  • Social Media and Widgets

    Social Media Features and Widgets

    Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a Cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

  • Terms

    Terms

    No company other than Advanced Energy is allowed to access information stored on our servers, unless expressly authorized by Advanced Energy. Unauthorized access to this information is a violation of the law. Advanced Energy has placed security measures and firewalls on all network servers to prevent outside parties from accessing private information. In the event of a breach of security, Advanced Energy will press charges fully possible against those parties illegally accessing information on our servers.

  • Legal Disclosures

    Disclosure Pursuant to Judicial or Government Subpoenas, Warrants or Orders

    In certain situations, Advanced Energy may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

    We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.

  • Business Transfer

    Business Transfer

    In the event Advanced Energy goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal data may be transferred. We will provide reasonable advance notice to you through our website of any such change in ownership or control of your personal information.

  • Contact Us

    Contact Us

    If you have received unwanted, unsolicited e-mail sent by Advanced Energy or from any Advanced Energy system or purporting to be sent via Advanced Energy, please forward a copy of that e-mail with your comments to dataprivacyoffice@aei.com for review.

    If you have questions or complaints regarding our privacy statement or practices, please contact us at dataprivacyoffice@aei.com with “Privacy Enquiry” in the subject line and provide detail on your question or complaint so that we may adequately respond.

    Please see below for email and postal mail information.

    Data Privacy Manager Contact Information

    Questions or comments regarding this Policy should be submitted to Advanced Energy by mail or e-mail as follows:

    Advanced Energy Industries, Inc..
    Attention: Privacy Office
    1625 Sharp Point Drive
    Building 2
    Fort Collins, CO 80525
    USA

    dataprivacyoffice@aei.com

  • Changes

    Changes to This Privacy Statement

    Any updates or changes to our privacy statement will be posted to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page prior to the change becoming effective.

Thank You

You may now view any resource on the Advanced Energy site. Click the button below to view your requested resource.

Thank You

You may now view any resource on the Advanced Energy site. Click the button below to view your requested resource.